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User-Centric Explainable AI for Fraud Detection in Digital Retail

Project Sector(s):
Research Area(s):
Project Description:
While Artificial Intelligence (AI) models have the potential to support their users in decision-making, such as in reviewing fraud cases, those human agents lack trust in AI partners providing predictions for critical decisions. This project aims to develop a process model enabling the integration of Explainable AI methods and user requirements for a trustworthy relationship, enhancing the protection of customers from fraudulent cases in Digital Retail.

Researchers: Douglas Cirqueira, Markus Helfert (MU, IVI), Marija Bezbradica (DCU)

Funding:EU H2020, Lero, SFI

Collaboration / Partners: Raiffeisenlandesbank Oberösterreich

Timeframe: 2019-2021

About the Researchers:

Digital Retail

Douglas Cirqueira

Dr Marija Bezbradica
Director

Professor Markus Helfert

Digital Retail

Douglas Cirqueira

Douglas Cirqueira is a PhD Student at Dublin City University and a Marie Curie Training Network Fellow

Dr Marija Bezbradica

I am lecturer in the School of Computing, DCU, specifically allied with several research centres:
Adapt – where I am a Funded Investigator and specifically aligned with FinTech strand. I work on several projects to empower innovation in Financial Services, with a special focus on InsurTech.
ARC-SYM – Advanced Research Computing Centre for Complex Systems Modelling, as part of which I completed my PhD research in 2013. As part of this I am acting as a chair of the Modelling & Scientific Computing Group and as part of it I am an area leader for Social systems, specifically for Smart cities, Environment and Transport.
Lero – The Irish Software Engineering Research Centre where I have several projects in Smart Cities area and behaioural analysis.

Prior to coming to DCU, I obtained a BSc and MSc at the Faculty of Electrical Engineering (ETF), Department of Biomedical Engineering, University of Belgrade, Serbia. My research areas are interdisciplinary and include complex system modelling, specifically Cellular Automata (CA) and Agent Based Models (ABM), data analytics, applied mathematics, statistics as well as high performance computing (HPC) and distributed systems.

My current research projects are in FinTech on building models for claims predictions and for explainable AI in Fraud Detection. I have several projects with behavoural analytics focus in the area of evaluation analytics and optimised software usage analytics. In past I developed models that study impact of large urban layouts on pedestrian movement decision-making using ABM with open data sourced from OpenStreetMap.

My past research includes building stochastic models of in vitro drug delivery systems (DDS) by using CA and ABM, in collaboration with Sigmoid Pharma Ltd. My interests also cover HPC optimisations of large-scale models in collaboration with the Irish Centre for High-End Computing (ICHEC). Since I became a member of DCU, I was involved in lecturing and tutoring of a number of courses for undergraduate and postgraduate students covering statistical data analysis, quantitative methods, probability and statistics, and operating systems.

Director

Professor Markus Helfert

Markus Helfert is the Director of IVI and Professor of Digital Service Innovation at Maynooth University. He is also Director of the Business Informatics Group at Maynooth University. He is a Principle Investigator at Lero – The Irish Software Research Centre and at the Adapt Research Centre. His research is centred on Digital Service Innovation, Smart Cities and IoT based Smart Environments and includes research areas such as Service Innovation, Intelligent Transportation Systems, Smart Services, Building Information Management, FinTech, Data Value, Enterprise Architecture, Technology Adoption, Analytics, Business Process Managem ent. Prof. Helfert is an expert in Data Governance Standards and is involved in European Standardisation initiatives. Markus Helfert has authored more than 200+ academic articles, journal and book contributions and has presented his work at international conferences. Helfert has received national and international grants from agencies such as European Union (FP7; H2020), Science Foundation Ireland and Enterprise Ireland, was project coordinator on EU projects, and is the Project coordinator of the H2020 Projects: PERFORM on Digital Retail.

Email:Markus.Helfert@mu.ie