Critical Capabilities

IT Capability Maturity Framework™ (IT-CMF™) contains 35 Critical Capabilities.
36 Critical Capabilities

For each capability, IT-CMF incorporates a comprehensive suite of maturity profiles, assessment methods, and improvement roadmaps.

These are expressed in business language that can be used to guide discussions on setting goals and evaluating performance.

Managing IT like a Business:

To optimize the contribution of technology to the organization as a whole, the IT function needs to be managed using professional business practices. This involves shifting the focus away from technology as an end in itself towards the customers and the business problems to which IT can provide solutions. The Managing IT Like a Business macro-capability provides a structure within which the IT function can be repositioned from a cost centre to a value centre.

Critical Capabilities

Accounting and Allocation
Business Planning
Business Process Management
Capacity Forecasting and Planning
Demand and Supply Management
Enterprise Information Management
Green Information Technology
Innovation Management
IT Leadership and Governance
Organization Design and Planning
Risk Management
Service Analytics and Intelligence
Sourcing and Supplier Management
Strategic Planning

Managing the IT Budget:

There are many challenges associated with managing the IT budget, including, for example, unplanned cost escalation, the cost of maintaining legacy systems, and management reluctance to invest strategically in new technologies.

The Managing the IT Budget macro capability looks at the practices and tools that can be used to establish and control a sustainable economic funding model for IT services and solutions.

Critical Capabilities

Budget Management
Budget Oversight and Performance Analysis
Funding and Financing

Managing IT for Business Value

Investments in IT must be linked to overall business benefits. This means that the investments should not be viewed simply as technology projects, but as projects that generate business value and innovation across the organization.

The Managing IT for Business Value macro-capability provides a structure within which the IT function provides the rationale for investment in IT and measures the business benefits accruing from it.

Critical Capabilities

Benefits Assessment and Realization
Project Portfolio Management
Total Cost of Ownership

Managing the IT Capability

The IT function was traditionally seen as the provider of one-off IT services and solutions. In order to fulfil its role as the instigator of innovation and continual business improvement however, the IT function has to proactively deliver- and be seen to deliver-a stream of new and improved IT services and solutions.

This macro-capability provides a systematic approach to adopting that role, by effectively and efficiently maintaining existing services and solutions and developing new ones.

Critical Capabilities

Capability Assessment Management
Enterprise Architecture Management
Information Security Management
Knowledge Management
People Asset Management
Personal Data Protection
Programme Management
Project Management
Relationship Management
Research, Development and Engineering
Service Provisioning
Solutions Delivery
Technical Infrastructure Management
User Experience Design
User Training Management