Critical CapabilitiesIT Capability Maturity Framework™ (IT-CMF™) contains 36 Critical Capabilities.
For each capability, IT-CMF incorporates a comprehensive suite of maturity profiles, assessment methods, and improvement roadmaps.
These are expressed in business language that can be used to guide discussions on setting goals and evaluating performance.
Managing IT like a Business:
To optimize the contribution of technology to the organization as a whole, the IT function needs to be managed using professional business practices. This involves shifting the focus away from technology as an end in itself towards the customers and the business problems to which IT can provide solutions. The Managing IT Like a Business macro-capability provides a structure within which the IT function can be repositioned from a cost centre to a value centre.
Managing the IT Budget:
There are many challenges associated with managing the IT budget, including, for example, unplanned cost escalation, the cost of maintaining legacy systems, and management reluctance to invest strategically in new technologies.
The Managing the IT Budget macro capability looks at the practices and tools that can be used to establish and control a sustainable economic funding model for IT services and solutions.
Managing IT for Business Value
Investments in IT must be linked to overall business benefits. This means that the investments should not be viewed simply as technology projects, but as projects that generate business value and innovation across the organization.
The Managing IT for Business Value macro-capability provides a structure within which the IT function provides the rationale for investment in IT and measures the business benefits accruing from it.
Managing the IT Capability
The IT function was traditionally seen as the provider of one-off IT services and solutions. In order to fulfil its role as the instigator of innovation and continual business improvement however, the IT function has to proactively deliver- and be seen to deliver-a stream of new and improved IT services and solutions.
This macro-capability provides a systematic approach to adopting that role, by effectively and efficiently maintaining existing services and solutions and developing new ones.