Solving the ‘Capability Gap’

Transforming technology investment into business outcomes


IT Capability Maturity Framework

The Framework which is fast becoming the global standard for managing IT value and IT enabled innovation.

IT Capability Improvement Program

A flexible management tool designed to assist organizations improve the maturity of the capabilities critical to the company’s success and thus to maximize the business benefits of technology.

Engaged Research

IVI have an ongoing research agenda that is focused on building the enabling contribution of technology to the business goals of organizations – the digital agenda.

What our Community says about IT-CMF

“IT-CMF provides us with a structured and systematic approach to identify the capabilities we need, a way to assess our strengths and weaknesses, and clear pathways to improve our performance.”

Suresh Kumar, Senior Executive Vice President and Chief Information Officer, BNY Mellon
“To successfully respond to competitive forces, organisations need to continually review and evolve their existing IT practices, processes, and cultural norms across the entire organisation. IT-CMF provides a structured framework for them to do that.”

Christian Morales, Corporate Vice President and General Manager EMEA, Intel Corporation
“We have successfully applied IT-CMF in over 200 assignments for clients. It just works. Or, as our clients confirm, it helps them create more value from IT.”

Ralf Dreischmeier, Senior Partner and Managing Director, The Boston Consulting Group
“IT-CMF does not seek to displace other useful IT frameworks – instead, it provides an umbrella under which other frameworks and methodologies can be understood and integrated to achieve synergy. It offers a coherent vision, a vocabulary, and a set of benchmarks that enable CIOs and other business leaders to identify their strengths and weaknesses, to set targets and to measure progress.”

Prof Martin Curley, Vice President, Intel Labs and Innovation Value Institute co-founder
“EY has been a patron member since 2008 and have embraced IT CMF on two key fronts; internally as a mechanism to improve our technology delivery capabilities, and externally as an accelerator to enable our clients to make strategic, transformational, and investment decisions based on quantitative information supported by industry benchmarks. EY has been involved with the IVI since the foundation of the consortium as an active patron and contributor to the development of the framework. IT CMF is uniquely positioned to enable Executives to assess, monitor, and develop IT capabilities through point-in-time analytics based on leading practices. We continue to focus our efforts on leveraging the IT CMF to establish a common framework for IT advisory services across EY to drive consistency in delivery, enhance quality, and drive thought leadership across the industry for our clients.”

Edwina Fitzmaurice, Global Advisory Business Development Leader, EY
“By using IT-CMF, business leaders can make sure that the tremendous potential of information technology is realised in their organisations.”

Prof Philip Nolan, President, Maynooth University
“Through investments in empowered teams and the development and adoption of organizational improvement techniques, we have delivered measurable, sustainable improvements in the maturity of our management capabilities. These improvements are demonstrated via BNY Mellon technology value metrics and are also reflected in our IT- CMF annual assessment process. As we progressively tune our strategic approach to value creation, a capability improvement approach has helped us focus and deliver maturity in the areas of greatest benefit, such as expense management, fostering an engaged workforce, project and resource management, agile development and delivery of business relevant solutions. IT-CMF helps us stay at the forefront of the financial services industry, helping BNY Mellon serve as the investments company for the world.”

Mattias Craig, Head of Performance & Value Management, BNY Mellon
“I believe IT-CMF to be comprehensive and credible. Using the framework helps organizations to objectively identify and confirm priorities as the basis for driving improvements.”

Dr Colin Ashurst, Senior Lecturer and Director of Innovation, Newcastle University Business School

Our training programmes include comprehensive learning paths for IT professionals, flexible customized training to meet particular requirements not met by standard off-the-shelf training, and a professional development programme designed to support people who wish to build their IT-CMF related skills.


Executive Assessment

The Executive Assessment is an enterprise-level evaluation that provides a point in time analysis of the overall IT capability maturity level of the IT organization.

Critical Capability Assessment

Critical Capability Assessments provide a forensic ‘deep dive’ into a particular capability, for example, Enterprise Architecture.

Service Management Capability Assessment

The Service Management Capability Assessment (SMCA) shows an organization how to focus on ‘the bigger picture’ …

Our Community