IT Capability Maturity Framework (IT-CMF): The Body of Knowledge Guide

Editor: Martin Curley, Jim Kenneally, Marian Carcary

Publication Date: September 2015

Abstract:

Information technology has the potential to transform business models, enable new products, processes and services, and help organizations to grow and prosper. This potential can only be unleashed, however, if the IT function succeeds in managing an array of interrelated and interdependent capabilities, and keeps their focus firmly on the creation of business value.

The IT Capability Maturity Framework™ (IT-CMF™) set out in this book has been developed in a unique collaboration between industry practitioners and academic researchers to design, test, and document practices, organizational assessment approaches, and improvement roadmaps, covering the full range of capabilities needed to optimize value and innovation in the IT function and the wider organization. IT-CMF enables organizations to devise more robust strategies, make better-informed decisions, and perform more effectively, efficiently, and consistently.

The book is essential reading for business and IT professionals who want to harness the full potential of information technology in their organizations, including CEOs, CIOs, CTOs, CFOs, transformation change managers, IT strategy planners, general IT managers, and IT professionals.

IT Capability Maturity Framework™ (IT-CMF™)

The Body of Knowledge Guide

Development of IT-CMF is made possible by the many individuals from organizations spanning industry, government and academia throughout the world, who donated their time to add richness, relevance and rigour to the body of knowledge.

Acknowledgement of Contributors to IT-CMF’s Body of Knowledge

Development of IT-CMF is made possible by the many individuals from organizations spanning industry, government and academia throughout the world, who donated their time to add richness, relevance and rigour to the body of knowledge. The Innovation Value Institute (IVI) is grateful to these people and their organizations, listed below.

Surname First Name Organization
Abascal Martina INTEL CORP.
Abshear Elizabeth CHEVRON
Ager Sarah SUMERIAN
Agerbak Andrew THE BOSTON CONSULTING GROUP
Agnesi Fabrizio
Alexandrov Nia UNIVERSITY OF READING
Ambrose Eamonn UNIVERSITY COLLEGE DUBLIN
Aminjavahery Ali EY
Amit Arie NESS
Anderson David CHEVRON
Anderson David WIPRO
Anderson I. EY
Anderson Jack CHEVRON
Argintescu Roxana DEPOSITORY TRUST & CLEARING CORPORATION
Ashurst Colin NEWCASTLE UNIVERSITY BUSINESS SCHOOL
Bahal Anu EY
Bahal Anu KPMG
Baileff Roger LOGICA
Baker Jeff CF INTERNATIONAL
Baldwin Esther INTEL CORP.
Barden Jean FUJITSU
Barrera Ariel INTEL CORP.
Barrett Eoghan ELECTRICITY SUPPLY BOARD – ESB IRELAND
Bazargan Reza EY
Belecheanu Roxana SAP
Berry Vetjens TNO
Bevil Mike MERCK
Bhatnagar Ashish ACCENTURE
Bhatnagar Ashish WIPRO
Bidlack Tim BNY MELLON
Black Richard BP plc
Bles George THE BOSTON CONSULTING GROUP
Booth Stephen BEARINGPOINT CONSULTING
Booth Stephen SCALE-UP SYSTEMS
Boots Jim CHEVRON
Boots Jim GLOBAL PROCESS INNOVATION
Bossung Sebastian THE BOSTON CONSULTING GROUP
Bounds Kevin BRIEFCASE CONSULTING
Boundy Dave INTEL CORP.
Bourke Geoffrey BEARINGPOINT CONSULTING
Bowden Richard RB CONSULTING
Boyson Sandor UNIVERSITY OF MARYLAND
Brady Declan SQS
Bratthall Lars DNV
Breen Kevin INTEL CORP.
Breunig Peter CHEVRON
Britt-Webb Erik CONCOURS GROUP
Brooksby Brian INTEL CORP.
Brown Deborah EY
Brown Stephen INNOVATION VALUE INSTITUTE
Browne Anna INNOVATION VALUE INSTITUTE
Bubers Lex REINFORCE BUSINESS INNOVATION
Buckley Eamonn SIAC
Bulmer Robin SCOTTISH ENTERPRISE
Bush Richard EY
Butler Colm DEPT OF COMMUNICATIONS ENERGY & NATURAL RESOURCES (IRELAND)
Butler Joe INTEL CORP.
Byrd Phyllis CISCO
Byrne Colm BEARINGPOINT CONSULTING
Byrne Melanie SQS
Byrne Thomas INTEL CORP.
Carcary Marian INNOVATION VALUE INSTITUTE
Cardholm Lucas EY
Carey Sharon ISITE SOLUTIONS
Carolan Brian MAYNOOTH UNIVERSITY
Carr Rob UNIVERSITY OF CALIFORNIA LOS ANGELES
Carroll Stephen EY
Cascante Sergio INTEL CORP.
Chabot Paul EY
Chevillotte Thibault LA POSTE
China Monica NEXEN
Christiansen Emmerich FORD MOTOR CO.
Clarke Niall BEARINGPOINT CONSULTING
Clasen Don EY
Close Karalee THE BOSTON CONSULTING GROUP
Codd Phil SQS
Colleran Nicola DEMONWARE
Colleran Nicola EY
Collins Steven INTEL CORP.
Comiskey Peter AIG
Connolly Mark ELECTRICITY SUPPLY BOARD – ESB IRELAND
Connolly Niall INNOVATION VALUE INSTITUTE
Connolly Niall UNIVERSITY COLLEGE DUBLIN
Conroy David KPMG
Conway Gerard INNOVATION VALUE INSTITUTE
Cooney Kevin XILINX
Cox Alison EY
Coyne Denise CHEVRON
Craig Mattias BNY MELLON
Crawford Craig EY
Crowley Catherine INNOVATION VALUE INSTITUTE
Cullen John INNOVATION VALUE INSTITUTE
Cumming Alan ORIGIN
Curley Martin INTEL CORP.
Curry Edward DERI NUI GALWAY
Dallerive Leonardo
Dampf Laura MILLERCOORS
Davern Fran DAVERN
Davies Gareth EIR/METEOR
Dawson Stephen SAP
Day Laura HARVARD BUSINESS SCHOOL
Day Laura INTEL CORP.
Deacon Tom EY
Dean Julian THINKING SAFE
Dehaven David NORTHROP GRUMMAN
Delaney David FUJITSU
Delaney Martin INNOVATION VALUE INSTITUTE
Deutsche Robert INTEL CORP.
Deutscher Stefan THE BOSTON CONSULTING GROUP
Din Mushir COMPUGEN
Distasio Samm MICROSOFT CORPORATION
Doherty Eileen INNOVATION VALUE INSTITUTE
Donnellan Brian INNOVATION VALUE INSTITUTE
Donovan Paul MAYNOOTH UNIVERSITY
Dorozalla Florian THE BOSTON CONSULTING GROUP
Doudin O. EY
Douglas Ken BP plc
Down Lisa MICROSOFT CORPORATION
Downes Martin BEARINGPOINT CONSULTING
Downey Una INNOVATION VALUE INSTITUTE
Dreischmeier Ralf THE BOSTON CONSULTING GROUP
Duane Gerry FINGAL COUNTY COUNCIL (IRELAND)
Duffy Peter SUMERIAN
Duncan Ross SCOTTISH ENTERPRISE
Dunne Derek BEARINGPOINT CONSULTING
Dunne Jerry EY
Dusault Gregory EY
Eckhartz Silja TNO
Edberg Orjan EY
Ellahi Tariq SAP
Ellis Keith INTEL CORP.
English Anne INTEL CORP.
Ertel Fabian THE BOSTON CONSULTING GROUP
Fagan Graham BP plc
Faley Corinna INTEL CORP.
Farrell Sarah CENTRE FOR SOFTWARE ENGINEERING
Farrelly David INNOVATION VALUE INSTITUTE
Farronato Nicola B-SMARK
Fischer Patrick CISCO
Fischer Phillip ARAMARK
Fish John ASTRAZENECA
Fitzgerald Gerrald BEARINGPOINT CONSULTING
Fitzgerald Brian INNOVATION VALUE INSTITUTE
Fitzmaurice Edwina EY
Fitzsimons John DELL
Flanagan Richard FOX SCHOOL OF BUSINESS TEMPLE UNIVERSITY
Fleming Sharon EY
Fleming David INTEL CORP.
Flinck Erik THE BOSTON CONSULTING GROUP
Florentin Tal USER VISION
Flynn Patrick BEARINGPOINT CONSULTING
Ford Robert (Bob) CHEVRON
Formica Piero INTERNATIONAL ENTREPRENEURSHIP ACADEMY
Fortier Benoit LOGICA
Fox Vernon MAINSTREAM RENEWABLE POWER
Friars Jim IRISH COMPUTER SOCIETY
Gadatsch Andreas BONN-RHEIN-SIEG UNIVERSITY
Gallagher Mark EY
Galliers Richard BENTLEY UNIVERSITY
Garstka John HOMELAND SECURITY
Geerinck Katja XS4ALL
Geerinck Katja THE BOSTON CONSULTING GROUP
Geraghty Tom ELECTRICITY SUPPLY BOARD – ESB IRELAND
Ghent John SYTORUS
Gilani Wasif SAP
Gilligan Tom MERCER
Gimenez Luis INTEL CORP.
Giwnewer Yair INTEL CORP.
Glynn Michael INTEL CORP.
Goetzmann Jens-Fabian THE BOSTON CONSULTING GROUP
Grgurevic Kristijan EY
Grigoriev Andrey SAP
Grinham Nick BP plc
Habermann Kai THE BOSTON CONSULTING GROUP
Han Samuel UNITED STATES AIR FORCE ACADEMY
Hanley Michael INNOVATION VALUE INSTITUTE
Harling K. EY
Harmer Geoff MAAT CONSULTING
Harris Michael DAVID CONSULTING
Haydamack Craig INTEL CORP.
Hegarty Finn EY
Hegarty Joe INTEL CORP.
Heinen Oliver THE BOSTON CONSULTING GROUP
Helfert Markus DUBLIN CITY UNIVERSITY
Henneghan Frank TRIANGLE
Herold Uwe SAP
Herriott Alistair BEARINGPOINT CONSULTING
Herrmann Clemens CAPGEMINI
Hetherington Sarah INNOVATION VALUE INSTITUTE
Hevner Alan UNIVERSITY OF SOUTH FLORIDA
Heynen Paul INNOVATION VALUE INSTITUTE
Hidalgo Pete EY
Higgins Donal MICROSOFT CORPORATION
Hill Lorraine SCOTISH ENTERPRISE
Hoehnel Wolfgang PPI CONSULTING
Holmes John RATHBEAU TECHNOLOGIES
Honan Dermot INTEL CORP.
Hopper Tommy ELECTRICITY SUPPLY BOARD – ESB IRELAND
Horan Dermot INTEL CORP.
Houston Roy ITM SOFTWARE
Hughes John MAYNOOTH UNIVERSITY
Humphries Mark ESSEANT
Hutchins Jeffrey UNITED STATES AIR FORCE ACADEMY
Iredale Shaun INTEL CORP.
Ireland Jackee INTEL CORP.
Ittner Jan THE BOSTON CONSULTING GROUP
Iyer Sesh THE BOSTON CONSULTING GROUP
Jennings Tim BUTLER GROUP
Johansson Håkan EY
Johnston Boni INTEL CORP.
Jones Hugh ICS
Jones Hugh SYTORUS
Joshi Sharad DEPOSITORY TRUST & CLEARING CORPORATION
Judge Martin MICROSOFT CORPORATION
Kachmarek Mark INTEL CORP.
Kapadia Sunil THE BOSTON CONSULTING GROUP
Karkaria Burges INTEL CORP.
Kavanagh Declan INNOVATION VALUE INSTITUTE
Kelly Sean EY
Kelly Simon INTEL CORP.
Kenneally Jim INTEL CORP.
Kennedy John INTEL CORP.
Kerkdijk Richard TNO
Kerrigan Olive XILINX
Kline Mary PROGRESSIVE
Konhaeuser Markus SAP
Kuepper David THE BOSTON CONSULTING GROUP
Kumar Dinesh MICROSOFT CORPORATION
Kumar Dinesh MITOVIA
Kumar Sanjay KPMG
Kumar Sanjay WIPRO
Lafos Frank INTEL CORP.
Lal Thomas-Navin THE BOSTON CONSULTING GROUP
Lanese Lory INTEL CORP.
Lawecki Pawel THE BOSTON CONSULTING GROUP
Lawthers Ian CENTRE FOR SOFTWARE ENGINEERING
Leckey Alexander INTEL CORP.
Lee Choong THE BOSTON CONSULTING GROUP
Lenhard Erik THE BOSTON CONSULTING GROUP
Lennox Shaun BP plc
Leschaeve Xavier AXA-TECH
Leung Agnes INTEL CORP.
Lewandowski Linda ICF INTERNATIONAL
Lidbetter Paul MICROSOFT CORPORATION
Liu Joanna EY
Lockhart Pete INTEL CORP.
Logan Mark SUMERIAN
Loos Carl Frederick THE BOSTON CONSULTING GROUP
Louchheim Sigal INTEL CORP.
Lovett C. EY
Luc Lu EY
Lynch David BEARINGPOINT CONSULTING
McCarthy Dee NORTHROP GRUMMAN
McCauley Anthony FUJITSU
McCooey Frank BNY MELLON
MacCríosta Gar INNOVATION VALUE INSTITUTE
MacDonald Warren THE BOSTON CONSULTING GROUP
McGeough Brian INTEL CORP.
McGettigan Steven LOGICA
McGreevy Sandra BEACON HOSPITAL
McGuirck Stephen INTEL CORP.
McKenna Martin BEARINGPOINT CONSULTING
McKenzie Kathrina BEARINGPOINT CONSULTING
McKenzie Wanda INTEL CORP.
McLaughlin Stephen INNOVATION VALUE INSTITUTE
McLoughlin Kevin EY
McQuillan Laura INNOVATION VALUE INSTITUTE
McSweeney Ray EY
Magnusson Johan UNIVERSITY OF GOTHENBERG
Malone Kathleen INTEL CORP.
Malone Martin TOP OIL
Marathey Amit ARCHTEXX
Marchese Vincenzo BP plc
Martin Steve BEARINGPOINT CONSULTING
Martinez Susan CHEVRON
Masada Gary CHEVRON
Mayfield Greta CHEVRON
Meade Tom CENTRAL BANK (IRELAND)
Meieran Gene INTEL CORP.
Meinhold Lars THE BOSTON CONSULTING GROUP
Mohammed Moizuddin ARCHTEXX
Mohan Raj WIPRO
Mohapatra Subhendu BEARINGPOINT CONSULTING
Moloney Maria SYTORUS
Monck J. EY
Montoya Michelle INTEL CORP.
Moran Justin EY
Moreno Mario LOGICA
Morneau Rick CHEVRON
Muldoon Dave ISITE SOLUTIONS
Murnane Mark BEARINGPOINT CONSULTING
Murnane Sinead INNOVATION VALUE INSTITUTE
Murphy Colm BEARINGPOINT CONSULTING
Murray Ronan LEASE PLANS
Murtagh Fionn UNIVERSITY OF DERBY
Nannapaneni Ravi INTEL CORP.
Ngosi Theodora INNOVATION VALUE INSTITUTE
Ní Oisín Eibhlin INNOVATION VALUE INSTITUTE
Ní Oisín Eibhlin RESONANCE CONTENT AND ARCHIVE MANAGEMENT
Nicholson Keith SUMERIAN
Nisman Malvina INTEL CORP.
Nitz Richard CHEVRON
Nolan John GENERAL MOTORS
Nolan Michael INTEL CORP.
Nolan Philip MAYNOOTH UNIVERSITY
Northrup Mark CLECO CORPORATION
Northrup Mark EY
Nottke Larry CHEVRON
O’Brien Conor INNOVATION VALUE INSTITUTE
O’Brien Daragh CASTLEBRIDGE ASSOCIATES
O’Brien Declan BEARINGPOINT CONSULTING
O’Brien Liam INTEL CORP.
O’Brien Vincent ALLIED IRISH BANKS
O’Connell Peter SENSEIROI
O’Connor Maurice
O’Connor Maurice ELECTRICITY SUPPLY BOARD – ESB IRELAND
O’Donnell Gavan INNOVATION VALUE INSTITUTE
O’Duffy Michael CENTRE FOR SOFTWARE ENGINEERING
O’Dwyer Michael BEARINGPOINT CONSULTING
Ogden Louise EY
O’Grady Eoin MARINE INSTITUTE
O’Neill Ray MAYNOOTH UNIVERSITY
Onle D. MICROSOFT CORPORATION
O’Regan Gerry ELECTRICITY SUPPLY BOARD – ESB IRELAND
O’Reilly Niall BEARINGPOINT CONSULTING
O’Reilly Dallan LAKELAND DAIRIES
O’Reilly Dallan PRICEWATERHOUSECOOPERS
O’Shea Peter ELECTRICITY SUPPLY BOARD – ESB IRELAND
O’Sullivan Gillian BEARINGPOINT CONSULTING
Owens James BEARINGPOINT CONSULTING
Parker Bill MAINSTREAM RENEWABLE POWER
Patel Hitesh EY
Patel Jyotika CHEVRON
Peppard Joe CRANFIELD UNIVERSITY
Peppard Joe EUROPEAN SCHOOL OF MANAGEMENT AND TECHNOLOGY
Peterson Ed CHEVRON
Phelan Tony INTEL CORP.
Pierce John FUJITSU
Pierce Teresa EY
Pierce Terry UNITED STATES AIR FORCE ACADEMY
Pinkster Mark BNY MELLON
Pistorious Toni SQS
Plath Rob CHEVRON
Pongracz Judit INNOVATION VALUE INSTITUTE
Pongracz Judit MICROSOFT CORPORATION
Porter Michael INNOVATION VALUE INSTITUTE
Price Sylvia SAP
Ragsdale Sharon INTEL CORP.
Raistrick Nicki EY
Raistrick Simon
Ramakrishnan Hari THE BOSTON CONSULTING GROUP
Ravichandran Chitra INAUTIX
Ray Duncan TOMORROW STUDIOS
Reby Thomas EBAY
Rector Chris EY
Reid Patrick ASTRAZENECA
Renaud Karen GLASGOW UNIVERSITY
Rice Donal NATIONAL DISABILITY AUTHORITY
Richardson Paul DECURISO
Roberts Ronald AXA-TECH
Rodgers Jann SCOTTISH ENTERPRISE
Rodriguez Juan MICROSOFT CORPORATION
Roegen Jan THE BOSTON CONSULTING GROUP
Rogers Peter ITM SOFTWARE
Rueger Jan THE BOSTON CONSULTING GROUP
Ryan Fergal XILINX
Sabine Emma THE BOSTON CONSULTING GROUP
Salleh Nurlin THE BOSTON CONSULTING GROUP
Salmelin Bror EUROPEAN COMMISSION
Sanjoy Ray MERCK
Sannes Ola DNV
Santos Juan Manuel CITRIX
Santos Juan Manuel MICROSOFT CORPORATION
Saur Drew DEPOSITORY TRUST & CLEARING CORPORATION
Saussier Emmanuele AXA-TECH
Scanlon Rory ZARION
Scantlebury Stuart THE BOSTON CONSULTING GROUP
Scheuing Daniela INTEL CORP.
Schmidt Florian INFINEON
Schmitt Ina THE BOSTON CONSULTING GROUP
Schneider Ralph SAP
Schnitzler Peter THE BOSTON CONSULTING GROUP
Schramm Kai THE BOSTON CONSULTING GROUP
Schreiber Dirk BONN-RHEIN-SIEG UNIVERSITY
Sedor Andrew PROGRESSIVE
Sesh Iyer THE BOSTON CONSULTING GROUP
Setter Jannine INTEL CORP.
Shahapurkar Girish BEARINGPOINT CONSULTING
Shanta Steve SCOTTISH ENTERPRISE
Shaw John MAINSTREAM RENEWABLE POWER
Sheridan Charles INTEL CORP.
Sherry Martin INNOVATION VALUE INSTITUTE
Sherry Martin SUMERIAN
Shiel Ian IS CONSULTING
Sibbald David SUMERIAN
Sinden Jonathan PADDY POWER
Singh David MEDICI
Singh Deepak EY
Singh Deepak MICROSOFT CORPORATION
Singh Rajendra CEPRIN
Singh Ray CEPRIN
Singh Warren EY
Sivagnanam Ishwari INNOVATION VALUE INSTITUTE
Skeide Arne DNV
Smeaton Calum SUMERIAN
Smith Jonathon XILINX
Soublet Françoise AXA-TECH
Stack Matthew THE BOSTON CONSULTING GROUP
Stavola Dan EY
Stemke Jeff CHEVRON
Stewart Andrew COMPUGEN
Stone Natalie NORTHROP GRUMMAN
Stornes Sverre DNV
Straub Richard
Sullivan Rob INTEL CORP.
Suri Dominic
Sward David INTEL CORP.
Takabe Yohei THE BOSTON CONSULTING GROUP
Tallon Paul LOYOLA UNIVERSITY MARYLAND
Taylor Philip SAP
Thompson Laura CHEVRON
Thornley Clare INNOVATION VALUE INSTITUTE
Thorp John THORP NETWORK
Tidd David EY
Toomey Mark INFONOMICS
Travers Carol INNOVATION VALUE INSTITUTE
Trevitt David INNOVATION VALUE INSTITUTE
Trujillo Jason INTEL CORP.
Unger Phil NEXEN
Upton Connor INTEL CORP.
Upton Sheila
Upton Sheila EY
Van Cleve Paula INTEL CORP.
Vassil Alexandrov UNIVERSITY OF READING
Veling Louise INNOVATION VALUE INSTITUTE
Vickery Graham OECD
Wai Jimmy INTEL CORP.
Walsh Francis BORD NA MÓNA
Wang Yi INNOVATION VALUE INSTITUTE
Warren Ben BEARINGPOINT CONSULTING
Watson Robert INTEL CORP.
Weeks Ian LLOYDS BANK
Weir Andrew BP plc
Werle Martin THE BOSTON CONSULTING GROUP
Westbrook Lloyd XILINX
Whelan Eoin NATIONAL UNIVERSITY OF IRELAND GALWAY
Whelan Eoin UNIVERSITY OF LIMERICK
White Terry MAINSTREAM RENEWABLE POWER
Wickham Martin BT
Wickham Martin INNOVATION VALUE INSTITUTE
Williams Gareth INTEL CORP.
Wirth (née Matzke) Christina THE BOSTON CONSULTING GROUP
Wittig Marcus THE BOSTON CONSULTING GROUP
Wolfgang Gerteis SAP
Wooding Linda INTEL CORP.
Wright Bill UNIVERSITY OF GLASGOW
Wunck Christoph JADE UNIVERSITY OF APPLIED SCIENCES (WILHELMSHAVEN)
Yu Albert UNITED STATES AIR FORCE ACADEMY
Zamudio Adal THE BOSTON CONSULTING GROUP
Zlydareva Olga INNOVATION VALUE INSTITUTE