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Analysing the Impact of Citizen’s Feedback in Service Design Process: An Architectural Approach in Smart City Context

Project Sector(s):
Research Area(s):
Project Description:
There are various means of citizen participation for obtaining citizen feedback and utilising them in decision making process and design of services. Examples include: e-gov, e-mov, big data, open data, e-participation, online platforms etc. However, there is a lack of understanding on how citizen’s feedback/inputs are incorporated for designing and providing improved quality of services. Therefore, this project aims to invesitgate the role of citizen engagement in service design process and how their feedback can be incorporated for designing better quality of the services.

Researchers: Markus Helfert (MU, IVI), Fiona Lynch(WIT),Priyanka Singh

Funding: SFI/Lero

Timeframe: 2018-2022

About the Researchers:

Priyanka Singh
Director

Professor Markus Helfert
Fiona Lynch

Fiona Lynch

Priyanka Singh

Priyanka Singh is a PhD student in the Business School at Maynooth University.

Director

Professor Markus Helfert

Markus Helfert is the Director of IVI and Professor of Digital Service Innovation at Maynooth University. He is also Director of the Business Informatics Group at Maynooth University. He is a Principle Investigator at Lero – The Irish Software Research Centre and at the Adapt Research Centre. His research is centred on Digital Service Innovation, Smart Cities and IoT based Smart Environments and includes research areas such as Service Innovation, Intelligent Transportation Systems, Smart Services, Building Information Management, FinTech, Data Value, Enterprise Architecture, Technology Adoption, Analytics, Business Process Managem ent. Prof. Helfert is an expert in Data Governance Standards and is involved in European Standardisation initiatives. Markus Helfert has authored more than 200+ academic articles, journal and book contributions and has presented his work at international conferences. Helfert has received national and international grants from agencies such as European Union (FP7; H2020), Science Foundation Ireland and Enterprise Ireland, was project coordinator on EU projects, and is the Project coordinator of the H2020 Projects: PERFORM on Digital Retail.

Email:Markus.Helfert@mu.ie

Fiona Lynch

Fiona Lynch