IT Capability Maturity Framework (IT-CMF): The Body of Knowledge Guide

Editor: Martin Curley, Jim Kenneally, Marian Carcary

Publication Date: September 2015

Abstract:

Information technology has the potential to transform business models, enable new products, processes and services, and help organizations to grow and prosper. This potential can only be unleashed, however, if the IT function succeeds in managing an array of interrelated and interdependent capabilities, and keeps their focus firmly on the creation of business value.

The IT Capability Maturity Framework™ (IT-CMF™) set out in this book has been developed in a unique collaboration between industry practitioners and academic researchers to design, test, and document practices, organisational assessment approaches, and improvement roadmaps, covering the full range of capabilities needed to optimize value and innovation in the IT function and the wider organization. IT-CMF enables organizations to devise more robust strategies, make better-informed decisions, and perform more effectively, efficiently, and consistently.

The book is essential reading for business and IT professionals who want to harness the full potential of information technology in their organisations, including CEOs, CIOs, CTOs, CFOs, transformation change managers, IT strategy planners, general IT managers, and IT professionals.

IT Capability Maturity Framework™ (IT-CMF™)

The Body of Knowledge Guide

Development of IT-CMF is made possible by the many individuals from organizations spanning industry, government and academia throughout the world, who donated their time to add richness, relevance and rigour to the body of knowledge.

Acknowledgement of Contributors to IT-CMF’s Body of Knowledge

Development of IT-CMF is made possible by the many individuals from organizations spanning industry, government and academia throughout the world, who donated their time to add richness, relevance and rigour to the body of knowledge. The Innovation Value Institute (IVI) is grateful to these people and their organisations, listed below.

First Name Surname Organization
Martina Abascal INTEL CORP.
Elizabeth Abshear CHEVRON
Sarah Ager SUMERIAN
Andrew Agerbak THE BOSTON CONSULTING GROUP
Fabrizio Agnesi
Nia Alexandrov UNIVERSITY OF READING
Eamonn Ambrose UNIVERSITY COLLEGE DUBLIN
Ali Aminjavahery EY
Arie Amit NESS
David Anderson CHEVRON
David Anderson WIPRO
I. Anderson EY
Jack Anderson CHEVRON
Roxana Argintescu DEPOSITORY TRUST & CLEARING CORPORATION
Colin Ashurst NEWCASTLE UNIVERSITY BUSINESS SCHOOL
Anu Bahal EY
Anu Bahal KPMG
Roger Baileff LOGICA
Jeff Baker CF INTERNATIONAL
Esther Baldwin INTEL CORP.
Jean Barden FUJITSU
Ariel Barrera INTEL CORP.
Eoghan Barrett ELECTRICITY SUPPLY BOARD – ESB IRELAND
Reza Bazargan EY
Roxana Belecheanu SAP
Vetjens Berry TNO
Mike Bevil MERCK
Ashish Bhatnagar ACCENTURE
Ashish Bhatnagar WIPRO
Tim Bidlack BNY MELLON
Richard Black BP plc
George Bles THE BOSTON CONSULTING GROUP
Stephen Booth BEARINGPOINT CONSULTING
Stephen Booth SCALE-UP SYSTEMS
Jim Boots CHEVRON
Jim Boots GLOBAL PROCESS INNOVATION
Sebastian Bossung THE BOSTON CONSULTING GROUP
Kevin Bounds BRIEFCASE CONSULTING
Dave Boundy INTEL CORP.
Geoffrey Bourke BEARINGPOINT CONSULTING
Richard Bowden RB CONSULTING
Sandor Boyson UNIVERSITY OF MARYLAND
Declan Brady Expleo
Lars Bratthall DNV
Kevin Breen INTEL CORP.
Peter Breunig CHEVRON
Erik Britt-Webb CONCOURS GROUP
Brian Brooksby INTEL CORP.
Deborah Brown EY
Stephen Brown INNOVATION VALUE INSTITUTE
Anna Browne INNOVATION VALUE INSTITUTE
Lex Bubers REINFORCE BUSINESS INNOVATION
Eamonn Buckley SIAC
Robin Bulmer SCOTTISH ENTERPRISE
Richard Bush EY
Colm Butler DEPT OF COMMUNICATIONS ENERGY & NATURAL RESOURCES (IRELAND)
Joe Butler INTEL CORP.
Phyllis Byrd CISCO
Colm Byrne BEARINGPOINT CONSULTING
Melanie Byrne Expleo
Thomas Byrne INTEL CORP.
Marian Carcary INNOVATION VALUE INSTITUTE
Lucas Cardholm EY
Sharon Carey ISITE SOLUTIONS
Brian Carolan MAYNOOTH UNIVERSITY
Rob Carr UNIVERSITY OF CALIFORNIA LOS ANGELES
Stephen Carroll EY
Sergio Cascante INTEL CORP.
Paul Chabot EY
Thibault Chevillotte LA POSTE
Monica China NEXEN
Emmerich Christiansen FORD MOTOR CO.
Niall Clarke BEARINGPOINT CONSULTING
Don Clasen EY
Karalee Close THE BOSTON CONSULTING GROUP
Phil Codd Expleo
Nicola Colleran DEMONWARE
Nicola Colleran EY
Steven Collins INTEL CORP.
Peter Comiskey AIG
Mark Connolly ELECTRICITY SUPPLY BOARD – ESB IRELAND
Niall Connolly INNOVATION VALUE INSTITUTE
Niall Connolly UNIVERSITY COLLEGE DUBLIN
David Conroy KPMG
Gerard Conway INNOVATION VALUE INSTITUTE
Kevin Cooney XILINX
Alison Cox EY
Denise Coyne CHEVRON
Mattias Craig BNY MELLON
Craig Crawford EY
Catherine Crowley INNOVATION VALUE INSTITUTE
John Cullen INNOVATION VALUE INSTITUTE
Alan Cumming ORIGIN
Martin Curley INTEL CORP.
Edward Curry DERI NUI GALWAY
Leonardo Dallerive
Laura Dampf MILLERCOORS
Fran Davern DAVERN
Gareth Davies EIR/METEOR
Stephen Dawson SAP
Laura Day HARVARD BUSINESS SCHOOL
Laura Day INTEL CORP.
Tom Deacon EY
Julian Dean THINKING SAFE
David Dehaven NORTHROP GRUMMAN
David Delaney FUJITSU
Martin Delaney INNOVATION VALUE INSTITUTE
Robert Deutsche INTEL CORP.
Stefan Deutscher THE BOSTON CONSULTING GROUP
Mushir Din COMPUGEN
Samm Distasio MICROSOFT CORPORATION
Eileen Doherty INNOVATION VALUE INSTITUTE
Brian Donnellan INNOVATION VALUE INSTITUTE
Paul Donovan MAYNOOTH UNIVERSITY
Florian Dorozalla THE BOSTON CONSULTING GROUP
O. Doudin EY
Ken Douglas BP plc
Lisa Down MICROSOFT CORPORATION
Martin Downes BEARINGPOINT CONSULTING
Una Downey INNOVATION VALUE INSTITUTE
Ralf Dreischmeier THE BOSTON CONSULTING GROUP
Gerry Duane FINGAL COUNTY COUNCIL (IRELAND)
Peter Duffy SUMERIAN
Ross Duncan SCOTTISH ENTERPRISE
Derek Dunne BEARINGPOINT CONSULTING
Jerry Dunne EY
Gregory Dusault EY
Silja Eckhartz TNO
Orjan Edberg EY
Tariq Ellahi SAP
Keith Ellis INTEL CORP.
Anne English INTEL CORP.
Fabian Ertel THE BOSTON CONSULTING GROUP
Graham Fagan BP plc
Corinna Faley INTEL CORP.
Sarah Farrell CENTRE FOR SOFTWARE ENGINEERING
David Farrelly INNOVATION VALUE INSTITUTE
Nicola Farronato B-SMARK
Patrick Fischer CISCO
Phillip Fischer ARAMARK
John Fish ASTRAZENECA
Gerrald Fitzgerald BEARINGPOINT CONSULTING
Brian Fitzgerald INNOVATION VALUE INSTITUTE
Edwina Fitzmaurice EY
John Fitzsimons DELL
Richard Flanagan FOX SCHOOL OF BUSINESS TEMPLE UNIVERSITY
Sharon Fleming EY
David Fleming INTEL CORP.
Erik Flinck THE BOSTON CONSULTING GROUP
Tal Florentin USER VISION
Patrick Flynn BEARINGPOINT CONSULTING
Robert (Bob) Ford CHEVRON
Piero Formica INTERNATIONAL ENTREPRENEURSHIP ACADEMY
Benoit Fortier LOGICA
Vernon Fox MAINSTREAM RENEWABLE POWER
Jim Friars IRISH COMPUTER SOCIETY
Andreas Gadatsch BONN-RHEIN-SIEG UNIVERSITY
Mark Gallagher EY
Richard Galliers BENTLEY UNIVERSITY
John Garstka HOMELAND SECURITY
Katja Geerinck XS4ALL
Katja Geerinck THE BOSTON CONSULTING GROUP
Tom Geraghty ELECTRICITY SUPPLY BOARD – ESB IRELAND
John Ghent SYTORUS
Wasif Gilani SAP
Tom Gilligan MERCER
Luis Gimenez INTEL CORP.
Yair Giwnewer INTEL CORP.
Michael Glynn INTEL CORP.
Jens-Fabian Goetzmann THE BOSTON CONSULTING GROUP
Kristijan Grgurevic EY
Andrey Grigoriev SAP
Nick Grinham BP plc
Kai Habermann THE BOSTON CONSULTING GROUP
Samuel Han UNITED STATES AIR FORCE ACADEMY
Michael Hanley INNOVATION VALUE INSTITUTE
K. Harling EY
Geoff Harmer MAAT CONSULTING
Michael Harris DAVID CONSULTING
Craig Haydamack INTEL CORP.
Finn Hegarty EY
Joe Hegarty INTEL CORP.
Oliver Heinen THE BOSTON CONSULTING GROUP
Markus Helfert DUBLIN CITY UNIVERSITY
Frank Henneghan TRIANGLE
Uwe Herold SAP
Alistair Herriott BEARINGPOINT CONSULTING
Clemens Herrmann CAPGEMINI
Sarah Hetherington INNOVATION VALUE INSTITUTE
Alan Hevner UNIVERSITY OF SOUTH FLORIDA
Paul Heynen INNOVATION VALUE INSTITUTE
Pete Hidalgo EY
Donal Higgins MICROSOFT CORPORATION
Lorraine Hill SCOTISH ENTERPRISE
Wolfgang Hoehnel PPI CONSULTING
John Holmes RATHBEAU TECHNOLOGIES
Dermot Honan INTEL CORP.
Tommy Hopper ELECTRICITY SUPPLY BOARD – ESB IRELAND
Dermot Horan INTEL CORP.
Roy Houston ITM SOFTWARE
John Hughes MAYNOOTH UNIVERSITY
Mark Humphries ESSEANT
Jeffrey Hutchins UNITED STATES AIR FORCE ACADEMY
Shaun Iredale INTEL CORP.
Jackee Ireland INTEL CORP.
Jan Ittner THE BOSTON CONSULTING GROUP
Sesh Iyer THE BOSTON CONSULTING GROUP
Tim Jennings BUTLER GROUP
Håkan Johansson EY
Boni Johnston INTEL CORP.
Hugh Jones ICS
Hugh Jones SYTORUS
Sharad Joshi DEPOSITORY TRUST & CLEARING CORPORATION
Martin Judge MICROSOFT CORPORATION
Mark Kachmarek INTEL CORP.
Sunil Kapadia THE BOSTON CONSULTING GROUP
Burges Karkaria INTEL CORP.
Declan Kavanagh INNOVATION VALUE INSTITUTE
Sean Kelly EY
Simon Kelly INTEL CORP.
Jim Kenneally INTEL CORP.
John Kennedy INTEL CORP.
Richard Kerkdijk TNO
Olive Kerrigan XILINX
Mary Kline PROGRESSIVE
Markus Konhaeuser SAP
David Kuepper THE BOSTON CONSULTING GROUP
Dinesh Kumar MICROSOFT CORPORATION
Dinesh Kumar MITOVIA
Sanjay Kumar KPMG
Sanjay Kumar WIPRO
Frank Lafos INTEL CORP.
Thomas-Navin Lal THE BOSTON CONSULTING GROUP
Lory Lanese INTEL CORP.
Pawel Lawecki THE BOSTON CONSULTING GROUP
Ian Lawthers CENTRE FOR SOFTWARE ENGINEERING
Alexander Leckey INTEL CORP.
Choong Lee THE BOSTON CONSULTING GROUP
Erik Lenhard THE BOSTON CONSULTING GROUP
Shaun Lennox BP plc
Xavier Leschaeve AXA-TECH
Agnes Leung INTEL CORP.
Linda Lewandowski ICF INTERNATIONAL
Paul Lidbetter MICROSOFT CORPORATION
Joanna Liu EY
Pete Lockhart INTEL CORP.
Mark Logan SUMERIAN
Carl Frederick Loos THE BOSTON CONSULTING GROUP
Sigal Louchheim INTEL CORP.
C. Lovett EY
Lu Luc EY
David Lynch BEARINGPOINT CONSULTING
Dee McCarthy NORTHROP GRUMMAN
Anthony McCauley FUJITSU
Frank McCooey BNY MELLON
Gar MacCríosta INNOVATION VALUE INSTITUTE
Warren MacDonald THE BOSTON CONSULTING GROUP
Brian McGeough INTEL CORP.
Steven McGettigan LOGICA
Sandra McGreevy BEACON HOSPITAL
Stephen McGuirck INTEL CORP.
Martin McKenna BEARINGPOINT CONSULTING
Kathrina McKenzie BEARINGPOINT CONSULTING
Wanda McKenzie INTEL CORP.
Stephen McLaughlin INNOVATION VALUE INSTITUTE
Kevin McLoughlin EY
Laura McQuillan INNOVATION VALUE INSTITUTE
Ray McSweeney EY
Johan Magnusson UNIVERSITY OF GOTHENBERG
Kathleen Malone INTEL CORP.
Martin Malone TOP OIL
Amit Marathey ARCHTEXX
Vincenzo Marchese BP plc
Steve Martin BEARINGPOINT CONSULTING
Susan Martinez CHEVRON
Gary Masada CHEVRON
Greta Mayfield CHEVRON
Tom Meade CENTRAL BANK (IRELAND)
Gene Meieran INTEL CORP.
Lars Meinhold THE BOSTON CONSULTING GROUP
Moizuddin Mohammed ARCHTEXX
Raj Mohan WIPRO
Subhendu Mohapatra BEARINGPOINT CONSULTING
Maria Moloney SYTORUS
J. Monck EY
Michelle Montoya INTEL CORP.
Justin Moran EY
Mario Moreno LOGICA
Rick Morneau CHEVRON
Dave Muldoon ISITE SOLUTIONS
Mark Murnane BEARINGPOINT CONSULTING
Sinead Murnane INNOVATION VALUE INSTITUTE
Colm Murphy BEARINGPOINT CONSULTING
Ronan Murray LEASE PLANS
Fionn Murtagh UNIVERSITY OF DERBY
Ravi Nannapaneni INTEL CORP.
Theodora Ngosi INNOVATION VALUE INSTITUTE
Eibhlin Ní Oisín INNOVATION VALUE INSTITUTE
Eibhlin Ní Oisín RESONANCE CONTENT AND ARCHIVE MANAGEMENT
Keith Nicholson SUMERIAN
Malvina Nisman INTEL CORP.
Richard Nitz CHEVRON
John Nolan GENERAL MOTORS
Michael Nolan INTEL CORP.
Philip Nolan MAYNOOTH UNIVERSITY
Mark Northrup CLECO CORPORATION
Mark Northrup EY
Larry Nottke CHEVRON
Conor O’Brien INNOVATION VALUE INSTITUTE
Daragh O’Brien CASTLEBRIDGE ASSOCIATES
Declan O’Brien BEARINGPOINT CONSULTING
Liam O’Brien INTEL CORP.
Vincent O’Brien ALLIED IRISH BANKS
Peter O’Connell SENSEIROI
Maurice O’Connor
Maurice O’Connor ELECTRICITY SUPPLY BOARD – ESB IRELAND
Gavan O’Donnell INNOVATION VALUE INSTITUTE
Michael O’Duffy CENTRE FOR SOFTWARE ENGINEERING
Michael O’Dwyer BEARINGPOINT CONSULTING
Louise Ogden EY
Eoin O’Grady MARINE INSTITUTE
Ray O’Neill MAYNOOTH UNIVERSITY
D. Onle MICROSOFT CORPORATION
Gerry O’Regan ELECTRICITY SUPPLY BOARD – ESB IRELAND
Niall O’Reilly BEARINGPOINT CONSULTING
Dallan O’Reilly LAKELAND DAIRIES
Dallan O’Reilly PRICEWATERHOUSECOOPERS
Peter O’Shea ELECTRICITY SUPPLY BOARD – ESB IRELAND
Gillian O’Sullivan BEARINGPOINT CONSULTING
James Owens BEARINGPOINT CONSULTING
Bill Parker MAINSTREAM RENEWABLE POWER
Hitesh Patel EY
Jyotika Patel CHEVRON
Joe Peppard CRANFIELD UNIVERSITY
Joe Peppard EUROPEAN SCHOOL OF MANAGEMENT AND TECHNOLOGY
Ed Peterson CHEVRON
Tony Phelan INTEL CORP.
John Pierce FUJITSU
Teresa Pierce EY
Terry Pierce UNITED STATES AIR FORCE ACADEMY
Mark Pinkster BNY MELLON
Toni Pistorious Expleo
Rob Plath CHEVRON
Judit Pongracz INNOVATION VALUE INSTITUTE
Judit Pongracz MICROSOFT CORPORATION
Michael Porter INNOVATION VALUE INSTITUTE
Sylvia Price SAP
Sharon Ragsdale INTEL CORP.
Nicki Raistrick EY
Simon Raistrick
Hari Ramakrishnan THE BOSTON CONSULTING GROUP
Chitra Ravichandran INAUTIX
Duncan Ray TOMORROW STUDIOS
Thomas Reby EBAY
Chris Rector EY
Patrick Reid ASTRAZENECA
Karen Renaud GLASGOW UNIVERSITY
Donal Rice NATIONAL DISABILITY AUTHORITY
Paul Richardson DECURISO
Ronald Roberts AXA-TECH
Jann Rodgers SCOTTISH ENTERPRISE
Juan Rodriguez MICROSOFT CORPORATION
Jan Roegen THE BOSTON CONSULTING GROUP
Peter Rogers ITM SOFTWARE
Jan Rueger THE BOSTON CONSULTING GROUP
Fergal Ryan XILINX
Emma Sabine THE BOSTON CONSULTING GROUP
Nurlin Salleh THE BOSTON CONSULTING GROUP
Bror Salmelin EUROPEAN COMMISSION
Ray Sanjoy MERCK
Ola Sannes DNV
Juan Santos Manuel CITRIX
Juan Santos Manuel MICROSOFT CORPORATION
Drew Saur DEPOSITORY TRUST & CLEARING CORPORATION
Emmanuele Saussier AXA-TECH
Rory Scanlon ZARION
Stuart Scantlebury THE BOSTON CONSULTING GROUP
Daniela Scheuing INTEL CORP.
Florian Schmidt INFINEON
Ina Schmitt THE BOSTON CONSULTING GROUP
Ralph Schneider SAP
Peter Schnitzler THE BOSTON CONSULTING GROUP
Kai Schramm THE BOSTON CONSULTING GROUP
Dirk Schreiber BONN-RHEIN-SIEG UNIVERSITY
Andrew Sedor PROGRESSIVE
Iyer Sesh THE BOSTON CONSULTING GROUP
Jannine Setter INTEL CORP.
Girish Shahapurkar BEARINGPOINT CONSULTING
Steve Shanta SCOTTISH ENTERPRISE
John Shaw MAINSTREAM RENEWABLE POWER
Charles Sheridan INTEL CORP.
Martin Sherry INNOVATION VALUE INSTITUTE
Martin Sherry SUMERIAN
Ian Shiel IS CONSULTING
David Sibbald SUMERIAN
Jonathan Sinden PADDY POWER
David Singh MEDICI
Deepak Singh EY
Deepak Singh MICROSOFT CORPORATION
Rajendra Singh CEPRIN
Ray Singh CEPRIN
Warren Singh EY
Ishwari Sivagnanam INNOVATION VALUE INSTITUTE
Arne Skeide DNV
Calum Smeaton SUMERIAN
Jonathon Smith XILINX
Françoise Soublet AXA-TECH
Matthew Stack THE BOSTON CONSULTING GROUP
Dan Stavola EY
Jeff Stemke CHEVRON
Andrew Stewart COMPUGEN
Natalie Stone NORTHROP GRUMMAN
Sverre Stornes DNV
Richard Straub
Rob Sullivan INTEL CORP.
Dominic Suri
David Sward INTEL CORP.
Yohei Takabe THE BOSTON CONSULTING GROUP
Paul Tallon LOYOLA UNIVERSITY MARYLAND
Philip Taylor SAP
Laura Thompson CHEVRON
Clare Thornley INNOVATION VALUE INSTITUTE
John Thorp THORP NETWORK
David Tidd EY
Mark Toomey INFONOMICS
Carol Travers INNOVATION VALUE INSTITUTE
David Trevitt INNOVATION VALUE INSTITUTE
Jason Trujillo INTEL CORP.
Phil Unger NEXEN
Connor Upton INTEL CORP.
Sheila Upton
Sheila Upton EY
Paula Van Cleve INTEL CORP.
Alexandrov Vassil UNIVERSITY OF READING
Louise Veling INNOVATION VALUE INSTITUTE
Graham Vickery OECD
Jimmy Wai INTEL CORP.
Francis Walsh BORD NA MÓNA
Yi Wang INNOVATION VALUE INSTITUTE
Ben Warren BEARINGPOINT CONSULTING
Robert Watson INTEL CORP.
Ian Weeks LLOYDS BANK
Andrew Weir BP plc
Martin Werle THE BOSTON CONSULTING GROUP
Lloyd Westbrook XILINX
Eoin Whelan NATIONAL UNIVERSITY OF IRELAND GALWAY
Eoin Whelan UNIVERSITY OF LIMERICK
Terry White MAINSTREAM RENEWABLE POWER
Martin Wickham BT
Martin Wickham INNOVATION VALUE INSTITUTE
Gareth Williams INTEL CORP.
Christina Wirth (née Matzke) THE BOSTON CONSULTING GROUP
Marcus Wittig THE BOSTON CONSULTING GROUP
Gerteis Wolfgang SAP
Linda Wooding INTEL CORP.
Bill Wright UNIVERSITY OF GLASGOW
Christoph Wunck JADE UNIVERSITY OF APPLIED SCIENCES (WILHELMSHAVEN)
Albert Yu UNITED STATES AIR FORCE ACADEMY
Adal Zamudio THE BOSTON CONSULTING GROUP
Olga Zlydareva INNOVATION VALUE INSTITUTE