Marco Alfano, John Kellett, Biagio Lenzitti and Markus Helfert (2023) An Intelligent Empowering Agent (IEA) to Provide Easily Understood and Trusted Health Information Appropriate to the User Needs. In: Longo, L., O’Reilly, R. (eds) Artificial Intelligence and Cognitive Science 2022 (Communications in Computer and Information Science, vol 1662), pp. 175-188. Springer. Available here (open access)

Viviana Bastidas, Marija Bezbradica, Mihai Bilauca, Michael Healy & Markus Helfert (2023) Enterprise Architecture in Smart Cities: Developing an Empirical Grounded Research Agenda. Journal of Urban Technology 30:1, 47-70. Available here (open access)

This paper documents an interdisciplinary, cross-institutional collaboration with Limerick City and County Council related to the concept of Enterprise Architecture and its suitability for managing the complexity of heterogeneous systems and technologies in Smart Cities in digitalizing public services. This paper assess the applicability of TOGAF in a real-world Smart City following a case study method.

Marco Alfano (2024) ‘Can an AI bot improve people’s health and wellbeing?’ Silicon Republic. Available here

Priyanka Singh, Fiona Lynch and Markus Helfert (2024) Enterprise Architecture for the Transformation of Public Services Based on Citizens’ Feedback. Digital Policy, Regulation and Governance 26.1, 38-54. Available here (open access)