Louise Veling



MSc Multimedia Technology, University College Cork
MA American Literature, University College Dublin
BA German and English Literature, University College Dublin

Career Highlights

Before joining the IVI, Louise was the researcher on a Dublin Institute of Technology/National Digital Research Centre project team which developed an online application for English language learning. Her research focused on linguistics and user experience. Louise has over eight years’ experience in the digital media sector, managing teams responsible for search, content development, user experience and online production for Yahoo! and The Irish Times group.

Research Interests

Louise’s research is concerned with how people and organizations design, manage and use technology, taking in areas such as User Experience (UX), design research, digital anthropology and organisational ethnography.

Contact Details:

Tel: +353-1-708-6264
Email: louise.veling@nuim.ie



Veling, L., Thornley, C., Murnane, S., Browne, A., McQuillan, L. (2015) Selecting a Suitable Methodology for an Industry-Academic Collaboration: (Co-)Designing Innovative Solutions to Support Capability Improvement in a Complex Organizational Context. Proceedings of 18th Annual Irish Academy of Management Conference, 2-5 September, NUI Galway, Ireland.


Kenneally, J., Porter, M., Veling, L., Carcary, M., Curley, M., Delaney, M., Kavanagh, D. (2014) Digitize or die! Cultivating capabilities and competences to thrive in the digitized business era. White Paper, IVI Publications.

Veling, L. (2014) Grand Coalition for Digital Jobs. European Commission, Brussels. Brochure | Webinfo | Grand Coalition website | Digital Europe website

Veling, L. (2014) How the hell did we get here? A short history of design and technology. Design for Use (DEFUSE), Dublin.

Veling, L. (2014) Human-Centred Design for Digital Transformation. White Paper, IVI Publications. Available here.

Veling, L. (2014) The Role of Human-Centred Design in the Digital Enterprise. IVI Autumn Summit, Croke Park, Dublin.

Veling, L., Murnane, S. (2014) Developing a Demand-Driven Framework for European ICT Professionalism. White Paper, IVI Publications. Available here.

Veling, L., Murnane, S., Carcary, M., Zlydareva, O. (2014) The digital imperative. White Paper, IVI Publications. Available here.


Kenneally, J., Veling, L. (2013) UX Capability for IT Capability Maturity Framework. The UX Factor, the Irish Internet Association (IIA), Dublin.

Murnane, S., Veling, L. (2013) EU eSkills MONITOR Project: Institutional Governance Framework for ICT Professionalism. Healthcare Informatics Society of Ireland, Stakeholders’ Summit, Dublin, Ireland.

Veling, L. (2013) Developing a User Experience (UX) Capability for Innovation and Value. Irish Computer Society (ICS), Dublin.

Veling, L. (2013) Why is User Experience Design (UED) important for organizational success? Executive Briefing, IVI Publications. MU ePrints.

Veling, L., Kenneally, J. (2013) Developing a User Experience (UX) capability for innovation and value: IT Maturity Capability Framework. The UX Factor, Irish Internet Association (IIA), The Digital Hub, Dublin.

Veling, L., Murnane, S., O’Brien, C., McLaughlin, S. (2013) Governance Framework for ICT Professionalism: A Proposal. European Commission, Brussels. Full report | MU ePrints.

IVI Services

Martin Delaney
Technology Leader and General Manager
Paul Goddard
Partner and Channel Manager
Sarah Hetherington

IVI Research

Martin Delaney
Technology Leader and General Manager
Dr. Clare Thornley
Senior Research Fellow
Dr. Marian Carcary
Senior Lead Researcher
Gerard Conway
Senior Research Fellow
Piero Formica
Senior Research Fellow
Michael Hanley
Head of Education & Knowledge Services
Paul Heynen
Operations Manager
Conor O'Brien
Louise Veling
Research Fellow
Sinéad Murnane
Research Fellow
Dr. Eileen Doherty
Research Fellow
Catherine Crowley
Research Fellow
Carol Connolly
Senior Executive Assistant

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