Client Diagnostic Process

We understand that our Consulting Partners need tools that are both robust and rapid.

The Diagnostic suite provided by IVI to our partners is based on the IT-CMF framework itself built almost 10 years ago, and backed by 250,000 man hours of rigorous academic and commercial research and development.

Our Assessments are designed to:

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Help you uncover your clients capability gaps quickly

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Help you build a solution tailored to the clients needs rapidly

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Begin a valuable engagement with your customers as soon as possible.

We have a simple, five step process:

Step 1: Online Diagnostic Tool

Upon selecting which diagnostic assessment you wish to use, you can provision your customer with a personalised link to carry out an online assessment.

All our Assessments are hosted on Qualtrics, giving you peace of mind knowing we can scale to large numbers and are hosted on a global secure and whitelisted environment.

Participants will receive a customised and individual link, where they will carry out the assessment.

Each question has been carefully crafted by the research team, and fits into the preceding and following question.

By having their clients complete this assessment, our consulting partners will quickly gain insight into the Capability level.

2. Data Harvesting.

With the assessments complete, you will harvest the data from Qualtrics, which will be automatically populated by our systems into a workbook for you.

This workbook will be a comprehensive mapping of the client’s capability landscape, with detailed analysis, prepopulated graphical resources, the ability to select between IT and Business responses, as well as general comments captured.

3. Interviews.

With the data from our workbooks, consultants can now engage directly with selected response candidates, to uncover additional information, to add context to answers, and to further understand the clients needs.

4. Workshop (optional).

With the interviews and assessment complete, consultants can now bring the key client stakeholders together to discuss the findings in the assessment.

It is important in this stage to identify the key themes within the client that need to be addressed.

It will often be the case that there are multiple capability themes that need to be addressed and it will not be possible to answer them all simultaneously.

The workgroup must decide what are the key themes, how they match up with the business priorities, and where to invest time and effort.

5. Capability Improvement Planning.

With the workshop complete, goals agreed, and buy in from all stakeholders, our consulting partners are now free to build the Capability Improvement plan.

IT-CMF contains within it a series of building blocks that partners can use to quickly build capability improvement plans for their clients, and deliver lasting engagement with the customers that deliver value.

Step 1: Online Diagnostic Tool

Upon selecting which diagnostic assessment [link to Partner Diagnostic Tools page] you wish to use, you can provision your customer with a personalised link to carry out an online assessment.

All our Assessments are hosted on Qualtrics, giving you peace of mind knowing we can scale to large numbers and are hosted on a global secure and whitelisted environment.

Participants will receive a customised and individual link, where they will carry out the assessment.

Each question has been carefully crafted by the research team, and fits into the preceding and following question.

By having their clients complete this assessment, our consulting partners will quickly gain insight into the Capability level.

2. Data harvesting.

With the assessments complete, you will harvest the data from Qualtrics, which will be automatically populated by our systems into a workbook for you.

This workbook will be a comprehensive mapping of the client’s capability landscape, with detailed analysis, prepopulated graphical resources, the ability to select between IT and Business responses, as well as general comments captured.

3. Interviews.

With the data from our workbooks, consultants can now engage directly with selected response candidates, to uncover additional information, to add context to answers, and to further understand the clients needs.

4. Workshop (optional).

With the interviews and assessment complete, consultants can now bring the key client stakeholders together to discuss the findings in the assessment.

It is important in this stage to identify the key themes within the client that need to be addressed.

It will often be the case that there are multiple capability themes that need to be addressed and it will not be possible to answer them all simultaneously.

The workgroup must decide what are the key themes, how they match up with the business priorities, and where to invest time and effort.

5. Capability improvement planning.

With the workshop complete, goals agreed, and buy in from all stakeholders, our consulting partners are now free to build the capability improvement plan.

IT-CMF contains within it a series of building blocks that partners can use to quickly build capability improvement plans for their clients, and deliver lasting engagement with the customers that deliver value.

Want to find out more about our Partner Diagnostic Tools?